Customer Story: Safe Suffolk Renters
How Safe Suffolk Renters saved 2+ hours per inspection and cut costs
2+ Hours
Time saved per inspection by eliminating travel time.
Same-Day Inspections
Enabled by SurveySphere, reducing delays for urgent cases.
Reduced Manual Work
Environmental health officers can provide feedback remotely, saving time for both officers and tenants.
Company size
10
Industry
Housing and
Tenant Advocacy
About
Safe Suffolk Renters brings tenants, landlords, property managers, and local councils together, fostering strong relationships and clear communication. Through education and awareness, they help everyone stay on the same page about responsibilities and expectations.
With our limited resources, this change has actually had a positive impact. Our inspectors no longer spend hours travelling to properties that don’t need an inspection. Instead, they can focus on cases that truly need in-person attention.
Gemma Greengrass Landlord Engagement and Operational Support Manager for Safe Suffolk Renters
How SurveySphere helped streamline the inspection process
Before teaming up with SurveySphere, Safe Suffolk Renters had to handle every inspection in person, meaning a lot of time on the road and a whole lot of hassle. Given that Suffolk County is quite big, travel time to properties could take hours out of an inspector’s day.
If an inspector had a property inspection, they could easily spend 2 or more hours just getting there from home, plus the time spent on the inspection itself and the trip back. A single inspection could take up an entire day, leaving little time for anything else.
Gemma Greengrass, Landlord Engagement and Operational Support Manager for Safe Suffolk Renters
And it wasn’t just the time spent on the road, it was also the travel costs and money spent on fuel. All those trips added up, making it an expensive and time-consuming process. Now that they’ve started using SurveySphere, they’ve gotten their time back through remote inspections.
With fewer trips to make, inspectors can focus more on the cases that truly need their attention, making their approach more efficient and cost-effective.
What’s been really useful is that when we get an inquiry, we can quickly offer an inspection, sometimes even the same day if it’s an urgent case. We don’t have to wait around for an inspector’s availability to go out to the property anymore.
Gemma Greengrass, Landlord Engagement and Operational Support Manager for Safe Suffolk Renters
Gemma also mentions how, through the SurveySphere inspection, they can quickly assess a property and check with the technical officer if an in-person visit is necessary. More often than not, the officer will say a visit isn’t needed, and they can give the tenant advice over the phone.
Everyone at Safe Suffolk Renters has loved the speedy service and support they get from the SurveySphere team, especially when time-sensitive property cases arise. Plus, SurveySphere has made it easy for even the least-tech-savvy of Gemma’s staff to pick up the platform, helping Safe Suffolk Renters save time, cut costs, and simplify the inspection process for inspectors, tenants, and inspectors alike.
Switch to remote inspections and save hours on travel and admin
Book a 30-minute demo to see how SurveySphere automates inspections and reports instantly.